Frequently Asked Questions
Everything you need to know about making your home smarter.
How do I know if SwitchBot devices are compatible with my existing appliances?
Most SwitchBot products, like the Bot and Curtain, are designed to be retrofitted onto existing switches and rails. You can check specific compatibility requirements on each product page or use our compatibility checker tool.
Do SwitchBot products require a Hub to function?
While many devices work via Bluetooth for local control, a SwitchBot Hub is required for remote access, voice control (via Alexa, Google Assistant, or Siri), and integrations with third-party services like IFTTT.
What is your shipping policy and estimated delivery time?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Standard shipping usually takes 5-10 business days depending on your location and local customs processing.
What is the return policy for SwitchBot products?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Are SwitchBot devices compatible with Matter?
Yes, our latest Hub 2 and Hub Mini (Matter-enabled version) allow you to bridge your SwitchBot ecosystem to Matter-supported platforms like Apple Home, Google Home, and Amazon Alexa.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping region.